Sales and Service Associate
About The Position
The Sales and Service Associate welcomes new members and helps guide them through the start of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions to support their fitness success. It combines a passion for fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience. The associate greets and checks in members and guests, responds to questions and concerns, connects people with appropriate resources, and supports a welcoming and inclusive environment. The role also contributes to keeping the gym clean, well-maintained, and safe, and helps new members connect with the club’s fitness offerings.
Requirements
- At least 1 year of experience in retail or fitness sales.
- Obtain CPR and AED certification within 60 days of employment.
- Demonstrate authenticity, sincerity, open-mindedness, and integrity.
- Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
- Maintain a positive, can-do attitude and strive to meet or exceed goals.
- Embrace challenges and treat setbacks as opportunities to learn and grow.
- Have a strong service mentality and desire to deliver exceptional member experiences.
- Have flexible availability across weekdays, weekends, and holidays.
- Minimum travel may be required for training and lead generation.
Responsibilities
- Build first-name relationships with members; answer questions, resolve concerns, and connect members and guests with appropriate resources.
- Help keep the gym clean, well-maintained, and safe for members and guests.
- Deliver a welcoming, informative, and inclusive sales and service experience to members and guests, helping them identify next steps toward their fitness goals.
- Support new-member onboarding and help members connect with the club’s fitness offerings.
- Greet and check in members and guests and promptly attend to their needs.
Benefits
- Paid time off.
- Medical and dental coverage.
- 401(k) with matching for qualifying positions.
- Free gym membership.
- Discounts on products and personal training.
- Employee Resource Groups and opportunities to participate in community events in person and virtually.
- Eligible to participate in Fitness Sales and Membership Sales Commission Plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
