Sales and Service Associate

24 Hour Fitness USA • El Cajon, CA

1d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds trust-based relationships by listening to members' goals, understanding their needs, and recommending personalized solutions that support their fitness success. It combines a passion for fitness with interpersonal skills to create a positive, motivating, results-driven member experience.

The associate welcomes and assists members and guests, supports sales and service, contributes to a clean, well-maintained, and safe gym, and helps new members connect with the club's fitness offerings. Full-time availability is required, with flexibility across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. Team members in this role may participate in the company's Fitness Sales and Membership Sales Commission Plans.

Requirements

• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and treat setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Have at least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Have full-time availability and flexibility across weekdays, weekends, and holidays.
• Be available for minimum travel that may be required for training and lead generation.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, and inclusive sales and service experience to guests and members, helping them take appropriate next steps toward their fitness goals.
• Support an exceptional new-member onboarding experience and help members connect with fitness offerings.
• Greet and check in members and promptly attend to their needs.

Benefits

• Paid time off
• Medical coverage
• Dental coverage
• 401(k) with matching for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups and opportunities to participate in community events in person and virtually
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed