Sales and Service Associate

24 Hour Fitness • Bothell, WA

4h

About The Position

The Sales and Service Associate welcomes new members and guides them through the beginning of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions to support their fitness success. It combines a passion for fitness and strong interpersonal skills to create a positive, motivating, results-driven member experience.

The associate provides a welcoming and informative experience for members and guests, supports new-member onboarding, and helps people connect with the club’s fitness offerings. The role also helps maintain a clean, well-maintained, and safe gym environment. Full-time availability is required, including flexibility across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation.

Requirements

• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and treat setbacks as opportunities to learn and grow.
• Have a strong service mentality and a desire to deliver exceptional member experiences.
• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Have full-time availability with flexibility across weekdays, weekends, and holidays.
• Be available for minimum travel that may be required for training and lead generation.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver an outstanding sales and service experience by creating a welcoming, informative, and inclusive visit and helping guests and members identify next steps toward their fitness goals.
• Support new-member onboarding and help members connect with fitness offerings through friendly greetings, check-ins, and prompt attention to their needs.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed