Sales and Service Associate
About The Position
The Sales and Service Associate welcomes new members and guides them as they begin their fitness journey. The role builds trust-based relationships by listening to members' goals, understanding their needs, and recommending personalized solutions to support their fitness success. It combines a passion for fitness and strong interpersonal skills to create a positive, motivating, results-driven member experience. The associate greets and checks in members and guests, helps new members connect with the club's fitness offerings, answers questions, resolves concerns, and directs people to appropriate resources. The role also contributes to keeping the gym clean, well-maintained, and safe. Team members are eligible to participate in fitness sales and membership sales commission plans. Minimum travel may be required for training and lead generation.
Requirements
- Demonstrate authenticity, sincerity, open-mindedness, and integrity.
- Be self-motivated, passionate about helping others, and interested in learning and personal growth.
- Consistently strive to meet or exceed goals while maintaining a positive, can-do attitude.
- Embrace challenges and view setbacks as opportunities to learn and grow.
- Have a strong service mentality and a desire to deliver exceptional member experiences.
- At least 1 year of experience in retail or fitness sales.
- CPR and AED certification required within 60 days of employment.
- Flexible availability across weekdays, weekends, and holidays.
- Minimum travel may be required for training and lead generation.
Responsibilities
- Develop first-name relationships with members; answer questions, resolve concerns, and connect members and guests with appropriate resources.
- Help keep the gym clean, well-maintained, and safe for members and guests.
- Deliver a welcoming, informative, inclusive sales and service experience and help members take appropriate next steps toward their fitness goals.
- Support new-member onboarding and connection to fitness offerings through friendly greetings, check-ins, and prompt attention to member needs.
- Participate in applicable fitness sales and membership sales commission plans.
Benefits
- Paid time off
- Medical coverage
- Dental coverage
- 401(k) with match for qualifying positions
- Free gym membership
- Discounts on products and personal training
- Employee Resource Groups and opportunities to participate in community events
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
