Sales and Service Associate

24 Hour Fitness • Bothell, WA

1d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support their fitness success. It combines a passion for fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience.

The associate provides a welcoming and informative experience, supports new-member onboarding, answers questions, resolves concerns, and connects members and guests with appropriate resources. The role also helps keep the gym clean, well-maintained, and safe. At locations with a Kids’ Club, the associate may be assigned childcare and supervision duties. The position is full-time and requires flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Be available full-time with flexible availability across weekdays, weekends, and holidays.
• For California locations with a Kids’ Club, successfully complete and maintain TrustLine registration; associates may not work in the Kids’ Club with children present unless registration is confirmed.
• Meet the role’s physical demands where applicable, including frequent movement through Kids’ Club areas, sustained engagement, lifting, kneeling or crouching, and standing or moving for prolonged periods.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help maintain a clean, well-maintained, and safe gym environment.
• Provide guests and members with an outstanding sales and service experience that is welcoming, informative, and inclusive, and help them take appropriate next steps toward their fitness goals.
• Support new-member onboarding by greeting and checking in members, promptly attending to their needs, and connecting them with fitness offerings.
• At locations with a Kids’ Club, care for and supervise children; control entry and exit; manage check-in and check-out; notify or page parents when a child needs assistance; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, assist with diaper changes or restroom needs by promptly paging parents, and communicate with parents about discipline concerns.
• Participate in the Fitness Sales and Membership Sales Commission Plans, which reward service and sales contributions.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with employer match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups with opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed