Sales and Service Associate
About The Position
The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions to support fitness success. It combines an interest in fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience. The associate serves as a welcoming first point of contact, provides sales and service support, helps new members connect with fitness offerings, responds to questions and concerns, and contributes to a clean, well-maintained, safe club environment. Team members in this role may participate in the Fitness Sales and Membership Sales Commission Plans.
Requirements
- At least 1 year of experience in retail or fitness sales.
- Demonstrate authenticity, sincerity, open-mindedness, and integrity.
- Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
- Strive to meet or exceed goals and maintain a positive, can-do attitude.
- Embrace challenges and view setbacks as opportunities to learn and grow.
- Have a strong service mentality and a desire to deliver exceptional member experiences.
- Obtain CPR and AED certification within 60 days of employment.
- Be available full-time with flexible availability across weekdays, weekends, and holidays.
- Minimum travel may be required for training purposes and lead generation.
Responsibilities
- Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
- Help keep the gym clean, well-maintained, and safe for members and guests.
- Deliver a welcoming, informative, inclusive sales and service experience to guests and members, and help them take appropriate next steps toward their fitness goals.
- Support new member onboarding and help members connect with the club’s fitness offerings.
- Greet and check in members promptly and attend to their needs.
Benefits
- Paid time off
- Medical and dental coverage
- 401(k) with employer match for qualifying positions
- Free gym membership
- Discounts on products and personal training
- Employee Resource Groups with opportunities to participate in in-person and virtual community events
- Commission plan eligibility for Fitness Sales and Membership Sales
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
