Sales and Service Associate

24 Hour Fitness • Yorba Linda, CA

11d

About The Position

The Sales and Service Associate welcomes new members and helps them begin their fitness journeys. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions to support their fitness success. It combines a passion for fitness and strong interpersonal skills to provide a positive, motivating, results-driven member experience.

The associate serves as a welcoming first point of contact, supports new-member onboarding, connects members with fitness offerings and appropriate resources, responds to questions and concerns, and helps maintain a clean, safe, and well-maintained gym. The role offers eligibility to participate in fitness and membership sales commission plans. Availability is required across weekdays, weekends, and holidays; minimum travel may be required for training and lead generation.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Consistently strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Demonstrate a strong service mentality and desire to deliver exceptional member experiences.
• Have flexible availability across weekdays, weekends, and holidays.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive sales and service experience that helps guests and members take appropriate next steps toward their fitness goals.
• Support new-member onboarding and connect members to fitness offerings through friendly greetings, check-ins, and prompt attention to their needs.
• Travel as needed for training and lead generation.

Benefits

• Paid time off
• Medical coverage
• Dental coverage
• 401(k) with match for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups and opportunities to participate in in-person and virtual community events
• Eligibility to participate in fitness sales and membership sales commission plans

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed