Sales and Service Associate

24 Hour Fitness • Mountain View, CA

6d

About The Position

The Sales and Service Associate welcomes new members and guides them as they begin their fitness journeys. The role builds genuine, trust-based relationships by listening to members' goals, understanding their needs, and recommending personalized solutions. It combines a passion for fitness and strong interpersonal skills to create a positive, motivating, results-driven member experience.

The associate is often the first person members see when they arrive, and supports welcoming check-ins, prompt service, and new-member onboarding that connects people with the club's fitness offerings. The role also helps maintain a clean, well-maintained, and safe gym environment. Team members may participate in the company's Fitness Sales and Membership Sales Commission Plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Have flexible availability across weekdays, weekends, and holidays.

Responsibilities

• Build first-name relationships with members; answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive sales and service experience to guests and members, and help them take appropriate next steps toward their fitness goals.
• Support new-member onboarding and connect members with fitness offerings through friendly greetings, check-ins, and prompt attention to their needs.
• Travel as needed for training and lead generation.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed