Sales and Service Associate

24 Hour Fitness USA • Burbank, CA

2d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds genuine, trust-based relationships by listening to members' goals, understanding their needs, and recommending personalized solutions to support their fitness success. It combines a passion for fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience.

The associate provides a welcoming, informative, and inclusive sales and service experience to guests and members, supports new-member onboarding, and helps members connect with the club's fitness offerings. As a first point of contact, the associate greets and checks in visitors, responds promptly to their needs, and helps foster a sense of belonging. The role also involves answering questions, resolving concerns, connecting people with appropriate resources, and helping keep the gym clean, well-maintained, and safe.

The position is full-time and requires flexible availability on weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. Team members in this role may participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Flexible availability across weekdays, weekends, and holidays.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and treat setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive sales and service experience to guests and members, and inspire them to take appropriate next steps toward their fitness goals.
• Support an exceptional new-member onboarding experience and help members connect with fitness offerings.
• Greet and check in members and guests, and promptly attend to their needs.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed