Sales and Service Associate

24 Hour Fitness • The Colony, TX

4d

About The Position

The Sales and Service Associate welcomes new members and helps guide them through the start of their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support their fitness success. It combines a passion for fitness and strong interpersonal skills to create a positive, motivating, results-driven member experience.

The associate is often the first face members see when they arrive and supports a welcoming, informative, and inclusive experience. The role also helps members connect with the club’s fitness offerings and maintain a clean, well-maintained, and safe gym environment.

Requirements

• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Have a minimum of 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Have flexible availability across weekdays, weekends, and holidays.
• Be available for minimum travel that may be required for training and lead generation.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver an outstanding sales and service experience by creating a welcoming, informative, and inclusive visit and inspiring guests to take appropriate next steps toward their fitness goals.
• Support new-member onboarding and help members connect with fitness offerings through friendly greetings, check-ins, and prompt attention to their needs.

Benefits

• Paid time off
• Medical coverage
• Dental coverage
• 401(k) with match for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups with opportunities to participate in in-person and virtual community events
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed