Sales and Service Associate
About The Position
The Sales and Service Associate welcomes new members and guides them through the beginning of their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their individual needs, and recommending personalized solutions that support their fitness success. By combining a passion for fitness with strong interpersonal skills, the associate creates a positive, motivating, and results-driven member experience. The associate is often the first face members see when they arrive, and supports their connection to the club’s fitness offerings through friendly greetings, check-ins, and prompt attention to their needs. The position also involves answering questions, resolving concerns, connecting members and guests with appropriate resources, and helping maintain a clean, well-maintained, and safe gym. Team members are eligible to participate in commission plans for fitness and membership sales.
Requirements
- Demonstrate authenticity, sincerity, open-mindedness, and integrity.
- Be self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
- Strive to meet or exceed goals and maintain a positive, can-do attitude.
- Embrace challenges and view setbacks as opportunities to learn and grow.
- Have a strong service mentality and desire to deliver exceptional member experiences.
- Have a minimum of 1 year of experience in retail or fitness sales.
- Obtain CPR and AED certification within 60 days of employment.
- Have flexible availability across weekdays, weekends, and holidays.
- Be available for minimum travel that may be required for training and lead generation.
Responsibilities
- Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
- Help keep the gym clean, well-maintained, and safe for members and guests.
- Deliver an outstanding sales and service experience by providing a welcoming, informative, and inclusive visit and helping guests identify appropriate next steps toward their fitness goals.
- Support new-member onboarding and connect members with the club’s fitness offerings through friendly greetings, check-ins, and prompt attention to their needs.
Benefits
- Paid time off
- Medical coverage
- Dental coverage
- 401(k) with company match for qualifying positions
- Free gym membership
- Discounts on products and personal training
- Employee Resource Groups and opportunities to participate in community events in person and virtually
- Eligibility to participate in Fitness Sales and Membership Sales Commission Plans
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
