Sales and Service Advisor

Sun Auto Tire and Service•N Las Vegas, NV

2d•Onsite

About The Position

The Sales and Service Advisor is a customer-facing role at Tire Works, part of the Sun Auto Network. The advisor is one of the first points of contact for customers, helping them make informed decisions about vehicle service. The role involves greeting customers, understanding their concerns, recommending appropriate services, and guiding them through the experience from check-in to checkout. No technician experience is required; paid training is provided on products, services, and customer and store-support tools. The position is based in N Las Vegas, Nevada, and is full-time. Compensation is listed as $60,000–$100,000 depending on experience, with bonus or commission opportunities. The work takes place in an automotive shop and retail service environment, with exposure to noise, dust, vehicle exhaust, lubricants, petroleum products, vapors, caustic materials, and temperature extremes. The role requires standing and walking, frequent lifting, and regular bending, stooping, kneeling, and crouching. Sun Auto describes a values-driven culture focused on belonging, quality work, learning, career development, clear communication, and providing teammates with support and tools to do their work. The company promotes from within, with potential growth toward Assistant Store Manager, Store Manager, and other field leadership roles. Sun Auto Tire & Service is an Equal Employment Opportunity employer.

Requirements

Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
Explain maintenance, repair, tire, warranty, and financing options clearly.
Prepare accurate estimates, work orders, and invoices in the point-of-sale system.
Keep customers informed about service status, timing, and cost.
Work with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to confirm customer satisfaction and encourage return visits.
Help keep the store clean, safe, and ready for customers; follow safety procedures and use required PPE.
Work a flexible schedule, including weekends as needed, and follow Sun Auto’s core values and company policies.