Sales and Service Advisor

Sun Auto Tire and Service • Longmont, CO

2d • $55,000 - $85,000

About The Position

The Sales and Service Advisor is a key customer connection in the automotive shop, greeting customers, understanding their vehicle concerns, recommending appropriate services, and guiding them through a smooth experience from check-in to checkout. The role combines customer service, sales, and problem-solving in a fast-paced environment. No technician experience is required; training is provided on the company’s products, services, and customer and store tools.

The advisor reviews vehicle history, Digital Vehicle Inspection results, and technician findings; explains service options; prepares estimates and work orders; and keeps customers informed about service status, timing, and cost. The role also supports shop workflow, scheduling, checkout, follow-up, and store safety. The position offers paid training, development, and potential advancement into store and field leadership roles.

Requirements

• Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
• Ability to manage competing priorities from customers, technicians, and store leadership in a fast-paced environment.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be 18 years of age or older.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License, where applicable, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and build trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
• Explain maintenance, repair, tire, warranty, and financing options to customers.
• Create accurate estimates, work orders, and invoices in the point-of-sale system.
• Keep customers updated about service status, timing, and cost.
• Work with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to check customer satisfaction and encourage return visits.
• Help maintain a clean, safe, customer-ready store and follow safety procedures and required PPE practices.
• Work a flexible schedule, including weekends as needed, and follow company values and policies.

Benefits

• Competitive pay, including bonus or commission opportunities.
• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed