Sale and Service Advisor

Sun Auto Tire and Service•Klein, TX

4d•$17 - $20•Onsite

About The Position

The Sales and Service Advisor is a key customer-facing role at Lamb's Tire & Automotive, part of Sun Auto Tire & Service. The advisor greets customers, listens to vehicle concerns, recommends appropriate products and services, and guides customers through the service experience from check-in to checkout. The role is suited to someone who enjoys customer service, sales, and problem-solving in a fast-paced automotive service environment. Previous technician experience is not required; training on products, services, and store tools is provided. The position includes customer communication, preparing estimates and invoices, coordinating with technicians and store leadership, scheduling appointments, and following up after service. Advisors are expected to help maintain a safe, clean, customer-ready store and follow company policies and safety procedures. The role has a flexible schedule, including weekends as needed, and offers opportunities for advancement into assistant store manager, store manager, and other field leadership roles.

Requirements

Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to clearly explain service recommendations, estimates, timelines, warranties, and declined work.
Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
Valid driver's license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
Explain maintenance, repair, tire, warranty, and financing options to customers.
Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
Keep customers informed about service status, timing, and cost.
Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check customer satisfaction and encourage return visits.
Help keep the store clean, safe, and customer-ready; follow safety procedures and use required PPE.
Work a flexible schedule, including weekends as needed, and follow Sun Auto's core values and company policies.

Benefits

Competitive pay with bonus or commission opportunities.
Paid training and hands-on development.
Medical, dental, and vision benefits.
Paid time off.
Employee discounts.
Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles.

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