Sale and Service Advisor
About The Position
The Sales and Service Advisor is a key customer contact in an automotive service and tire shop. The advisor greets customers, listens to their vehicle concerns, recommends appropriate services, and guides them through the process from check-in to checkout. The position suits someone interested in customer service, sales, and problem-solving in a fast-paced environment. No technician experience is required; training is provided on the company’s products, services, and supporting tools. The role works with customers, technicians, and store leadership to coordinate service, communicate recommendations and updates, and provide a trustworthy customer experience. The work takes place in an automotive shop and retail service environment, with exposure to shop noise, dust, exhaust, automotive fluids and materials, and varying temperatures. Career development may lead to Assistant Store Manager, Store Manager, or other field leadership roles.
Requirements
- Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services while managing multiple priorities.
- Professional appearance and ability to represent the brand positively with customers and teammates.
- Strong customer service, communication, and active listening skills.
- Ability to work in a process-driven environment and follow company service standards.
- Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
- Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
- Ability to manage competing priorities in a fast-paced environment.
- Valid driver’s license and successful completion of a Motor Vehicle Records check.
- Ability to work a flexible schedule, including weekends as needed.
- Must be at least 18 years old.
Nice To Haves
- Previous Service Advisor experience or other retail automotive sales experience.
- Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
- ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
- State Inspector License, where applicable, or ability to obtain it within 30 days of hire if required by the store.
- High school diploma or equivalent.
Responsibilities
- Greet customers in person and by phone, listen to their needs, and build trust.
- Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
- Explain maintenance, repair, tire, warranty, and financing options clearly.
- Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
- Keep customers informed about service status, timing, and costs.
- Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
- Schedule appointments, confirm parts availability, and follow checkout procedures, including reviewing completed and declined work.
- Make post-service follow-up calls to check customer satisfaction and encourage return visits.
- Help maintain a clean, safe, customer-ready store and follow safety procedures and required PPE practices.
- Work a flexible schedule, including weekends as needed, and follow company policies and core values.
Benefits
- Competitive pay with bonus or commission opportunities.
- Paid training and hands-on development.
- Medical, dental, and vision benefits.
- Paid time off.
- Employee discounts.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
