Post-Sale Service Coordinator

Christie's • New York, NY

2d • $54,000 - $56,000

About The Position

Christie’s Post-Sale Services provides clients with an accountable, dedicated team to guide them through the post-sale experience. The Post-Sale Service Coordinator works alongside Post-Sale Leads and the Logistics department to facilitate property release and provide administrative support to the Post-Sale team.

Requirements

• Be detail-oriented, highly organized, and able to multitask, prioritize, follow up promptly, and remain calm in a pressured environment.
• Work well as a team member and promote team effectiveness.
• Demonstrate strong client service and interpersonal skills, including listening skills and patience when working with a wide variety of people.
• Have excellent verbal and written presentation skills.
• Demonstrate time and task management and problem-solving abilities.
• Show commitment to continuous improvement.
• Be flexible in daily tasks and projects.
• Build strong internal and external relationships and represent Post-Sale Services as an ambassador.
• Communicate promptly with colleagues and clients.
• Be confident using Microsoft Excel, Outlook, and Word.

Nice To Haves

• Client-facing or similar role experience is advantageous.
• Additional language skills, such as Spanish, Chinese, Italian, or French, are advantageous.
• Understanding of or experience in the auction industry is beneficial.
• Salesforce experience is beneficial.

Responsibilities

• Facilitate property release through Christie’s Payment and Collection Desk.
• Manage the mass email deployment system to provide clients with invoices and settlement-related documents.
• Generate a daily property release list for art-handling teams covering outbound shipments and warehouse transfers.
• Reconcile the property release list to ensure all items have been actioned.
• Manage and organize the Post-Sale inbox and respond to miscellaneous inquiries received through it.
• Review the shipping queue daily to check for payment and facilitate timely, compliant shipment releases.
• Monitor aging inventory at Christie’s to support compliance with New York sales tax regulations.
• Enter shipping data into Christie’s database so shipping quotes are available to clients through online checkout.
• Coordinate consolidated and pre-sale packed shipping programs.
• Collaborate with internal subject matter experts, including Art Transport, Business Support, Client Accounting, and Legal, to resolve issues.
• Provide general administrative support to Post-Sale Leads and Supervisors, including checking deposits, recording meeting minutes, filing paper records, and other duties assigned by the Line Manager.

Benefits

• Medical, dental, and vision care plans for employees and dependents; Christie’s pays an average of 80% of total premiums.
• 401(k) savings plan with matching contributions up to 5%, subject to IRS limits.
• Life insurance equal to three times base salary, up to $400,000, paid by Christie’s.
• Disability insurance paid by Christie’s.
• Generous time-off and leave policies, including 100% paid family leave for up to 16 weeks.
• Fitness reimbursement of eligible fees and memberships up to $600 per year.
• Annual discretionary performance bonus plan.
• Pre-tax commuter benefits with a Christie’s contribution of $21 per month.
• Up to 10 days of backup child or elder care through Bright Horizons.
• One paid Corporate Social Responsibility day per year to volunteer for a charity of the employee’s choice.
• Perks and discounts through Zo and Plum Benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed