Sales & Operations Manager

Embarc•Riverside, CA

About The Position

Embarc is seeking an experienced, self-motivated, and organized leader to serve as a full-time Sales and Operations Manager at its cannabis dispensary. The role oversees customer experience and sales initiatives, manages store operations, leads the team, and supports inventory operations. It requires a strong focus on customer experience, sales, community engagement, leadership, organization, and compliance with company policies and state regulations. This is a full-time exempt role in a retail store open 365 days a year. Evening, weekend, and holiday shifts are required based on business needs. The position also acts as a PPSO as needed.

Requirements

At least two years of management or supervisory experience in retail or operations.
Experience with the Treez POS system.
Experience with computerized inventory and compliance systems.
Proven track record of using training and resources to drive a culture of exceptional customer experience and sales.
Strong leadership and communication skills with staff and vendors.
Deep understanding of customer experience and driving sales.
Highly organized and detail-oriented, with the ability to prioritize multiple responsibilities.
Ability to lead and motivate a team in a fast-paced retail environment.
Proficiency in retail systems, compliance software, and reporting tools.
Ability to safely lift and carry up to 35 lbs.

Responsibilities

Lead the front-of-house team to create an exceptional customer and employee experience and exceed sales goals.
Engage with customers on the sales floor, answer questions, and recommend products.
Champion brand education and product knowledge training.
Analyze sales metrics and employee performance to drive business results.
Build customer retention using company loyalty programs.
Lead communication and execution of sales and marketing initiatives.
Execute visual merchandising to uphold company standards.
Lead community engagement, field marketing, and events.
Manage customer reviews across platforms.
Supervise daily store operations to ensure efficiency and compliance.
Oversee opening and closing procedures, cash handling, and merchandising.
Support implementation of company policies, legal regulations, and operational improvements.
Ensure facility issues are rectified to provide an excellent customer experience.
Act as a PPSO as needed.
Mentor, train, and coach team members, fostering continuous learning, development, and accountability.
Serve as a key point of contact between store management and staff.
Understand and follow the Collective Bargaining Agreement governing hourly team members.
Build a culture aligned with organizational core values.
Use critical problem-solving skills to make decisions for the store and champion change.
Ensure inventory supports daily sales, marketing initiatives, and customer experience.
Assist with inventory intake, counts, pricing, transfers, recalls, stocking, and compliance.
Assist with maintaining accurate counts and records in METRC and POS systems.
Assist with recurring audits, spot checks, and cycle counts.
Develop and maintain strong vendor relationships.
Ensure compliance with state and local cannabis regulations.