Sales and Leasing Support Specialist
About The Position
AIR Communities is seeking a Sales and Leasing Support Specialist for their corporate office in Denver, CO. This role is crucial for supporting central administrative operations within one of the country's largest owners and operators of multifamily housing. The specialist will be responsible for handling inbound and outbound customer inquiries, scheduling appointments, following up with leads, managing customer service requests, conducting surveys, contacting residents about rent, and utilizing various communication channels. This is an in-office position, requiring presence 5 days a week to foster collaboration and support administrative functions.
Requirements
- High school diploma or equivalent required
- 0–2 years of customer service experience preferred
- Ability to multitask and navigate multiple systems efficiently
- Strong communication skills, both written and verbal
- Comfortable working in a fast-paced, customer-focused environment
- Basic troubleshooting and problem-solving abilities
Nice To Haves
- Previous call center experience or training is a plus
Responsibilities
- Respond to inbound and outbound customer inquiries regarding community and leasing information
- Schedule onsite appointments with leasing consultants for prospective residents
- Follow up with leads to highlight community features and encourage tours
- Initiate and manage follow-up on customer service requests
- Conduct customer surveys regarding community experience
- Contact residents regarding delinquent rent accounts
- Utilize multiple communication channels including phone, email, and online chat
- Navigate internal systems for tracking, documentation, and issue resolution
- Refer complex inquiries to senior team members or appropriate resources as needed
Benefits
- 25% Rent Discount at any AIR community
- Medical, dental, vision, and life insurance options
- HSA/FSA plans
- Short and long-term disability paid by the company
- 401(k) plan with employer matching contribution up to 6%
- Paid time off including vacation, sick time, and 14 holidays
- Paid parental leave of up to 16 weeks
- Tuition assistance program
- Up to 100% reimbursement for job-related certifications and licenses
- 15 hours of paid time annually for community service
- Commuter benefits
- Pet insurance
- Consumer discounts on various products and services
- Opportunities for ongoing professional development, leadership training, and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
