Sales and Leasing Support Specialist

AIR Communities • Denver, CO

18h • Onsite

About The Position

AIR Communities is headquartered in Denver, CO and is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities. Our corporate office is located in the Denver Tech Center. Our office spans the top two floors of the building and features expansive views of the mountains and the downtown skyline. AIR values relationships and the benefits from working side by side with teammates, therefore this position will be in-office 5 days a week to support central administrative operations.

Requirements

• High school diploma or equivalent required
• 0–2 years of customer service experience preferred
• Previous call center experience or training is a plus
• Ability to multitask and navigate multiple systems efficiently
• Strong communication skills, both written and verbal
• Comfortable working in a fast-paced, customer-focused environment
• Basic troubleshooting and problem-solving abilities

Responsibilities

• Respond to inbound and outbound customer inquiries regarding community and leasing information
• Schedule onsite appointments with leasing consultants for prospective residents
• Follow up with leads to highlight community features and encourage tours
• Initiate and manage follow-up on customer service requests
• Conduct customer surveys regarding community experience
• Contact residents regarding delinquent rent accounts
• Utilize multiple communication channels including phone, email, and online chat
• Navigate internal systems for tracking, documentation, and issue resolution
• Refer complex inquiries to senior team members or appropriate resources as needed

Benefits

• 25% Rent Discount at any AIR community
• Medical, dental, vision , and life insurance options
• HSA/FSA plans
• Short and long-term disability paid by the company
• 401(k) plan with employer matching contribution up to 6%
• Paid time off including vacation, sick time, and 14 holidays
• Paid parental leave of up to 16 weeks
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses
• 15 hours of paid time annually for community service
• Commuter benefits
• Pet insurance
• Consumer discounts on various products and services
• Opportunities for ongoing professional development, leadership training, and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED