Sales and Events Manager

HEI Hotels and Resorts•Miami Beach, FL

About The Position

The Sales and Events Manager at Freehand Miami manages accounts to achieve guest satisfaction and solicits past and new business to meet or exceed revenue goals. The role is responsible for soliciting new group sales accounts, entertaining prospective clients, and maintaining relationships with existing accounts to generate revenue in rooms, food, beverage, and room rental. The position plans events with clients, including menus, pricing, and layouts, and works with restaurant personnel to set up and execute events. It generates room, banquet, and room-rental revenue through prospecting, presentations, contract development, negotiation, and closing sales. The manager coordinates with hotel departments to service accounts, communicates customer and event requirements, maintains account and booking documentation, and participates in sales meetings, trade shows, community events, and industry meetings. The role also requires knowledge of market trends, competitors, and the hotel's key customers.

Requirements

Previous hospitality experience is required.
Computer skills, including Microsoft Word, Excel, and Delphi.
Ability to participate as part of a team and assist coworkers.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plan preparation, repairs and maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Concise, well-organized, complete, and clear written communication skills.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills, with the ability to adapt communication style to different audiences.

Nice To Haves

Three or more years of prior sales experience preferred.

Responsibilities

Manage accounts to achieve guest satisfaction and meet or exceed revenue goals.
Solicit new group sales accounts and maintain relationships with existing accounts.
Plan events with clients, including menu planning, pricing, and room layout.
Coordinate with restaurant personnel to set up and execute events.
Generate room, banquet, and room-rental revenue through direct solicitation, prospecting, presentations, contract development, negotiation, and closing sales.
Sell all facets of the hotel to previous, current, and potential clients, orally and in writing.
Complete and document account solicitation and closing details, and coordinate hotel departments' participation in servicing accounts.
Develop and deliver persuasive sales presentations to prospective clients.
Prepare for, meet with, and entertain clients as appropriate to the potential business.
Communicate customer and account needs clearly to hotel departments to ensure high-quality service.
Prepare customer correspondence and internal booking reports, and maintain files.
Participate in daily business review meetings, pre-convention meetings, training, and other sales-related meetings.
Attend trade shows, community events, and industry meetings.
Maintain knowledge of market trends, competition, and the hotel's key customers.
Follow attendance rules and be available to work regularly.
Perform other job-related duties as assigned.