Sales and Events Manager

HEI Hotels & Resorts•Miami Beach, FL

4d•$80,000 - $82,000

About The Position

The Sales and Events Manager at Freehand Miami is responsible for managing accounts, achieving guest satisfaction, and soliciting past and new business to meet or exceed revenue goals. The role develops group sales and room business, maintains relationships with existing accounts, and generates revenue across rooms, food and beverage, banquets, and room rentals. The position plans events with clients, including menus, pricing, and layouts, and works with restaurant personnel to set up and execute events. It also conducts prospecting, sales presentations, negotiations, and account servicing; coordinates with hotel departments; maintains customer correspondence and booking documentation; and attends sales meetings, trade shows, community events, and industry meetings. The manager is expected to maintain knowledge of market trends, competitors, and key customers, and to provide clear communication that supports high-quality customer service.

Requirements

Previous hospitality experience is required.
Computer skills, including Microsoft Word, Excel, and Delphi.
Effective written communication skills, with writing that is concise, well organized, complete, and clear.
Effective verbal and written communication skills, with the ability to adapt communication style to different audiences.
Ability to work effectively under time constraints and deadlines.
Willingness to participate as part of a team, pitch in, and assist coworkers.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plan preparation, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

Nice To Haves

Three or more years of prior sales experience is preferred.

Responsibilities

Plan events with clients, including menu planning, pricing, and layout, and coordinate with restaurant personnel to set up and execute events.
Solicit new group, room, and other hotel business through prospecting, telephone calls, outside sales calls, site inspections, presentations, and written communication.
Generate room, banquet, food and beverage, and room-rental revenue through sales development, contract negotiation, and closing.
Sell all facets of the hotel to past, current, and prospective clients.
Manage account details and document solicitation and sales closing activities.
Coordinate hotel departments’ participation in servicing accounts and provide clear direction to support quality customer service.
Prepare and deliver persuasive verbal sales presentations to prospective clients.
Prepare customer correspondence, internal booking reports, and account files.
Meet with and entertain clients as appropriate to the potential business.
Participate in daily business review meetings, pre-convention meetings, training, and other sales-related meetings.
Attend trade shows, community events, and industry meetings.
Maintain knowledge of market trends, competition, and the hotel’s key customers.
Follow attendance rules and be available to work regularly.
Perform other job-related duties as assigned.