Sales and Customer Support Specialist

Akers Packaging Service • University Park, IL

2d • Onsite

About The Position

This role is responsible for communicating with customers regarding orders, returns, shipments, and products. The specialist acts as a central point of contact for coordinating customer requirements and expectations, processing orders and shipments, and expediting product delivery. The position also involves interacting with production and other business units on various matters, investigating and resolving customer complaints, and managing inventory programs using an ERP system. Additionally, the role provides support to the Customer Service Manager in their absence and may be assigned special projects by management. The position requires adherence to all regulations and policies, and the ability to work in excess of 40 hours per week as needed, with regular and reliable attendance.

Requirements

• Excellent analytical skills
• Demonstrated track record of success within B2B environment
• Excellent oral and written communication skills
• MS Office Suite (Excel, Word, Outlook, Teams)
• ERP System
• Kiwi
• ADP Workforce Now

Nice To Haves

• Experience with systems mentioned above
• Detailed oriented
• Experience in corrugated, strongly preferred
• A genuine, positive, and friendly disposition

Responsibilities

• Communicates with customers, estimating items for pricing and order entry.
• Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.
• Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
• Processes customer orders, shipments and expedites delivery of products.
• Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
• Investigates and provides timely responses and resolution to customer complaints.
• Maintains and manages inventory programs using ERP.
• Supports Customer Service Manager functions when Customer Service Manager is absent.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Special projects as assigned by the General Manager or Customer Service Manager.
• Ability to work in excess of 40 hours, as business needs arise.
• Regular and reliable attendance.
• Any other task or duty that is deemed necessary by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed