Administrative and Customer Support Specialist
About The Position
HealtheConnections is seeking a customer-focused professional to provide user support through troubleshooting, workflow support, and assistance with special projects. In this role, you will use your experience and critical thinking skills to work closely with customers to understand their needs and provide guidance on our systems and services. This team supports one of the largest and most multi-faceted health information exchanges in the country and serves as a key resource for both customers and internal teams. Administrative and Customer Support Specialists have varied responsibilities. You will work closely with customers and team members to ensure a high-quality customer experience while supporting customer service operations and continuous improvement initiatives.
Requirements
- 2+ years of customer service, customer support, client services, or related experience.
- Experience with CRM, ticketing, or customer support platforms.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Strong technical aptitude and ability to quickly learn new applications and systems.
- Proven ability to follow established procedures.
- Experience working independently and collaboratively within a team environment.
Nice To Haves
- Experience in healthcare, health information exchange, health IT, medical administration, or a technical support environment is a strong plus.
- Associate's or higher degree in Business, Communications, Healthcare Administration, Information Technology, or equivalent experience a strong plus.
Responsibilities
- Serve as a primary point of contact for customer inquiries, service requests, and support issues, delivering an exceptional customer experience through phone, email, and tickets
- Be a subject matter expert for Customer Services processes and how HealtheConnections’ services work.
- Troubleshoot and resolve customer issues while ensuring timely follow-up and resolution.
- Maintain accurate customer records, user accounts, and system documentation.
- Support customer credentialing and customer experience initiatives.
Benefits
- Medical insurance for employees
- 401k matching
- Generous vacation/holiday time
- Unlimited sick time
- Flexibility in work hours
- Hybrid/remote work
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
