Customer Service and Administrative Support
About The Position
Title Financial Specialty Services (TFSS) in Blackfoot, ID, is part of Title Financial Corporation (TFC), a family-owned organization that has provided trusted real estate and financial services since 1905. We are committed to delivering exceptional customer service while fostering a culture where Everyone Counts, We Do the Right Thing, We Take the Smart Risk, Attitude is Everything, and Everyone Has the Opportunity to Make a Difference. Are you highly organized, detail-oriented, and passionate about helping people? We're looking for a customer-focused professional to join our team in a Customer Service & Administrative Support role. As a Long-Term Escrow Assistant, you'll play a key role in supporting customers, managing documentation, coordinating communications, and helping ensure the smooth administration of long-term escrow transactions. This position offers the opportunity to build valuable administrative, customer service, and financial services experience while working with a collaborative team dedicated to delivering exceptional service.
Requirements
- Strong customer service skills and a professional, positive attitude
- Excellent verbal and written communication skills
- Exceptional attention to detail and organizational skills
- Ability to prioritize multiple tasks and meet deadlines
- Strong problem-solving and analytical abilities
- Ability to work effectively in a fast-paced environment
- Proficiency with Microsoft Office and general computer applications
- Ability to learn new software systems quickly
- Strong interpersonal skills and a commitment to providing outstanding customer service
- Ability to handle sensitive information with professionalism and discretion
- Must be at least 18 years old
- High school diploma or equivalent required
- Minimum of 2 years of customer service experience involving frequent customer interaction
- Valid driver's license and ability to pass an MVR and background check
- Ability to sit at a desk and work on a computer for extended periods
- Ability to lift up to 25 pounds occasionally
- Ability to travel occasionally for training purposes
Nice To Haves
- Previous experience in title and escrow, banking, financial services, or an office environment preferred
Responsibilities
- Assist customers with inquiries by phone, email, and in person.
- Support the Long-Term Escrow Officer with escrow transactions, correspondence, and customer communications.
- Prepare and review payoff statements and related documentation.
- Audit new escrow files to ensure all required documentation and instructions have been received.
- Enter and maintain accurate information within company software systems.
- Manage filing, mail, document preparation, and general administrative tasks.
- Communicate professionally with lenders, realtors, attorneys, CPAs, title companies, buyers, sellers, and internal team members.
- Complete work accurately and efficiently while meeting established deadlines.
- Support company goals, culture, and core values while adhering to company policies and procedures.
Benefits
- Medical, dental, and vision insurance
- Basic life insurance and short-term disability
- 401(k) with competitive discretionary match
- Early paycheck access
- Discount on closing fees
- Company-provided telehealth and wellness program
- Pet insurance and other voluntary plans, including accident and hospital coverage
- 24 hours of FTO on your first paycheck
- Additional accrual for 3 weeks of annual FTO
- 11 paid holidays, Volunteer Time Off, Parent Leave, Grandparent Leave, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
