Training and Administrative Support Specialist
About The Position
The Information Systems department provides technology support to all Utah County government agencies. This support includes acquisition, deployment and management of computer-based workstations, software applications, local and wide-area network infrastructure, security, and information use policy. Under general guidance and direction of the Business Manager – Information Systems, serves as the department’s technology training coordinator by assessing organizational training needs, developing curriculum and instructional materials, maintaining knowledge management resources, coordinating county-wide training initiatives, and delivering instructor-led and virtual technology training to County personnel. Performs routine and complex administrative support work pertaining to financial tracking, accounting, recordkeeping, scheduling, and departmental operations. Serves as the primary front-desk contact for the Information Systems department.
Requirements
- Associate’s degree
- Four (4) years of progressively responsible administrative, instructional support, training coordination, or program support experience, including two (2) years developing instructional materials, coordinating training programs, or delivering employee training in a professional environment
- Equivalent combinations of education and experience may also be considered
- Selected applicants must obtain and maintain one or more Microsoft Office Specialist certifications, or other department-approved technology training certifications within twelve (12) months of employment
- Applicants must possess a valid driver’s license and obtain a valid State of Utah driver’s license within sixty (60) days of employment
- Selected applicants will be required to submit to a pre-employment drug screen and background check
Nice To Haves
- Bachelor’s degree in information systems, information technology, business administration, education, organizational development, communications, or a related field
- Experience designing and delivering instructor-led or virtual training programs for adult learners
- Experience creating instructional materials, technical documentation, knowledge base articles, and standard operating procedures
- Experience coordinating employee onboarding, technology adoption initiatives, or organizational training programs
- Experience presenting to groups and facilitating classroom or virtual learning sessions
- One or more Microsoft Office Specialist certifications or other instructional or technology-related certifications
- Advanced proficiency in Microsoft Office applications and Microsoft Teams
- Documented typing speed at or above the rate of forty (40) WPM net
Responsibilities
- Assessing organizational training needs
- Developing curriculum and instructional materials
- Maintaining knowledge management resources
- Coordinating county-wide training initiatives
- Delivering instructor-led and virtual technology training to County personnel
- Performing routine and complex administrative support work pertaining to financial tracking, accounting, recordkeeping, scheduling, and departmental operations
- Serving as the primary front-desk contact for the Information Systems department
Benefits
- 100% paid premiums for health insurance
- Up to 6.2% match in your 401(k)
- Utah Retirement Systems (Pension and 401(k) options)
- Pre-tax savings Health Savings Account (HSA)
- Fourteen (14) paid Holidays
- Dental and Vision Insurance
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
