Inside Sales and Customer Support

Seaway Manufacturing•Erie, PA

1d•Onsite

About The Position

This inside sales position requires a candidate who enjoys and functions well in a busy enterprise environment for a well-established, market and industry-leading company with continued growth opportunities. Inside Sales and Customer Support is responsible for providing daily sales and administrative support from the office. Frequent responsibilities include helping visitors, supporting the Showroom, answering and routing calls, scheduling appointments, filing, and other miscellaneous duties to ensure all customer inquiries and needs are well cared for and showroom/office operations are running efficiently.

Requirements

Must have excellent customer service skills.
Must have excellent verbal and written communication and problem-solving skills.
Must be able to multi-task in a busy, multi-faceted office environment with competing time demands.
Must have ability to interface with computer and type while on talking on phone.
Must have excellent time management skills and be able to prioritize tasks appropriately.
Must have basic knowledge of MS Word, Excel and Outlook and be able to quickly learn and effectively use multiple software packages and technology.
High School diploma/ GED

Responsibilities

Answer and respond or route all calls to appropriate team member.
Perform Inside Sales functions by beginning the sales process, answering incoming calls, responding to digital inquiries, working with customers in the showroom at all stages of the purchasing process.
Respond to customer inquiries and resolve or direct any concerns to the appropriate team member for successful resolution.
Process job paperwork/folders from creation to completion.
Schedule sales appointments.
Ensure all sales and sales support paperwork is complete at every stage.
Utilize Microsoft Office and industry-specific software packages efficiently to support all job requirements.
Assist Managing Director, Installation Manager, Outside Salespeople and Service Specialist as needed.
Assist with other inside sales and customer support across the enterprise as needed.
Follow up on all inquiries and requests from sales events.