Customer Service & Inside Sales Support Representative

INTERIOR EXTERIOR BUILDING SUPPLY LP•New Orleans, LA

3d•Onsite

About The Position

Our Customer Service team is at the center of our branch operations. You’ll be the person customers can count on when they call or walk through the door—helping with orders, answering questions, coordinating deliveries, and making sure their needs are taken care of from start to finish. This is not a cold-calling or commission-based sales position. Instead, you’ll work directly with customers and alongside our Outside Sales Representatives and Branch Management to keep orders moving and provide outstanding service. If you’re a people person who is organized, responsive, dependable, and enjoys solving problems, this could be a great fit.

Requirements

Excellent customer service and communication skills
Comfortable answering phones and working directly with customers
Professional phone etiquette
Organized and detail-oriented
Able to multitask and prioritize in a fast-paced environment
Strong sense of urgency and follow-through
Dependable and team-oriented
Comfortable working with computers and learning new systems
Proficient in Microsoft Office
High School Diploma or equivalent

Nice To Haves

Previous customer service, order entry, inside sales support, building materials, construction, contractor supply, or related experience preferred
Experience in building materials or the construction industry is a plus, but we are willing to train the right person!

Responsibilities

Welcome and assist commercial and residential customers who visit the branch
Answer incoming customer calls and assist customers with questions, orders, and requests
Enter customer orders accurately into our computer system
Provide customers with product information, pricing, order status, and availability
Assist Outside Sales Representatives and Branch Management with customer orders and requests
Coordinate customer deliveries and communicate delivery information to customers
Follow orders through the shipping and delivery process
Communicate with warehouse, shipping, delivery, purchasing, and other departments to ensure customer needs are met
Resolve customer questions and issues quickly and professionally
Maintain accurate paperwork, order information, and department communication
Follow up with customers when needed to ensure orders are completed accurately and on time
Manage multiple customer requests and priorities in a fast-paced branch environment
Build positive, professional relationships with customers and coworkers