Customer Service Representative/Inside Sales Support
About The Position
The Customer Service/Inside Sales Support role is a full-time position based in Costa Mesa, CA. The Inside Sales & Customer Service Support role is responsible for ensuring exceptional customer experience and seamless internal coordination across the sales and order fulfillment process. This position supports a designated sales territory by managing inbound inquiries, processing orders and quotations, and acting as a key liaison between customers, regional sales teams, and internal departments. The primary goal is to uphold high standards of responsiveness, accuracy, and service while contributing to the overall efficiency and success of the sales operation.
Requirements
- 3+ years of experience in customer service, inside sales, or a related role—preferably within the lighting or architectural products industry
- Strong MS Office skills (Excel, Outlook, Word).
- Strong Customer Service and Customer Support skills to manage inquiries, orders, and issue resolution effectively
- Detail-oriented, organized, and able to manage multiple tasks and priorities in a fast-paced environment
- Strong written and verbal communication skills and the ability to work collaboratively with cross-functional teams
- Must have legal authorization to work in the United States at the time of application
Nice To Haves
- Experience with SAP, Dynamics, Adobe and Bluebeam Revu
- Bachelor’s degree in business or a related field is a plus
Responsibilities
- Provide responsive support to customers and sales representatives while coordinating territory-related activities.
- Review and validate incoming orders for accuracy (product codes, pricing, BOM, commissions, etc.) and manage the full order lifecycle from quote through shipment by coordinating with internal teams.
- Perform lighting take-offs from construction drawings and create drawing markups using Bluebeam Revu or Adobe Acrobat.
- Prioritize and respond to customer inquiries via phone and email, and use SAP and other internal systems to retrieve invoices, proformas, tracking information, packing slips, and other order documentation.
Benefits
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee HMO: 100% paid by Targetti with option to upgrade to PPO at additional cost
- Employee DHMO: 100% paid by Targetti with option to upgrade to PPO at additional cost
- 100% paid by Targetti
- Life Insurance (paid by Targetti) with option to purchase additional coverage
- Additional Health Resources through United Healthcare (fees may apply)
- Flexible Spending Account (FSA) option for healthcare and dependent care expenses
- 401(k) Profit Sharing Plan with match
- Time Off Benefits
- Professional Development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
