Sales and Customer Support Specialist

Akers Packaging Service Inc•Van Wert, OH

3d•$50,000 - $55,000•Onsite

About The Position

This role involves direct communication with customers to manage orders, pricing, and product information. The specialist will act as a liaison between customers and internal departments, ensuring customer requirements are met. Key responsibilities include processing orders, managing shipments, resolving customer complaints, and maintaining inventory using an ERP system. The position also requires supporting the Customer Service Manager during their absence and undertaking special projects as assigned.

Requirements

Excellent analytical skills
Demonstrated track record of success within B2B environment
Excellent oral and written communication skills

Nice To Haves

Experience with systems mentioned above (MS Office Suite, ERP System Kiwi, ADP Workforce Now)
Detailed oriented
Experience in corrugated, strongly preferred
A genuine, positive, and friendly disposition

Responsibilities

Communicates with customers, estimating items for pricing and order entry.
Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.
Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
Processes customer orders, shipments and expedites delivery of products.
Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
Investigates and provides timely responses and resolution to customer complaints.
Maintains and manages inventory programs using and ERP system.
Supports Customer Service Manager functions when Customer Service Manager is absent.
Conforms with and abides by all regulations, policies, work procedures and instructions.
Special projects as assigned by the General Manager or Customer Service Manager.
Ability to work in excess of 40 hours, as business needs arise.
Regular and reliable attendance.
Any other task or duty that is deemed necessary by management.