Sales and Customer Support Specialist
About The Position
The Sales and Customer Support Specialist communicates with customers about pricing, order entry, orders, returns, shipments, and products. The role serves as a central point of contact for coordinating internal and external customer requirements and expectations. It processes customer orders and shipments, expedites product delivery, and works with production and other business units on design, delivery, accounts receivable, and service matters. The specialist investigates customer complaints and provides timely responses and resolutions, and manages inventory programs using an ERP system. The role also supports the Customer Service Manager’s functions when that manager is absent. The position requires a fast-paced work environment and adapting to continuous changes in company, customer, and people needs. It may require working more than 40 hours as business needs arise, and regular, reliable attendance is expected. Additional projects and duties may be assigned by management.
Requirements
- Excellent analytical skills.
- Demonstrated track record of success in a B2B environment.
- Excellent oral and written communication skills.
Nice To Haves
- Experience with the systems mentioned: MS Office Suite (Excel, Word, Outlook, and Teams), ERP System Kiwi, and ADP Workforce Now.
- Detail-oriented.
- Experience in corrugated is strongly preferred.
- Genuine, positive, and friendly disposition.
Responsibilities
- Communicate with customers and estimate items for pricing and order entry.
- Communicate with customers by telephone, fax, and email about orders, returns, shipments, and products.
- Coordinate internal and external customer requirements and expectations as a central point of contact.
- Process customer orders and shipments and expedite product delivery.
- Coordinate with production and other business units regarding design, delivery, accounts receivable, and service matters.
- Investigate customer complaints and provide timely responses and resolutions.
- Maintain and manage inventory programs using an ERP system.
- Support Customer Service Manager functions when the manager is absent.
- Comply with regulations, policies, work procedures, and instructions.
- Complete special projects assigned by the General Manager or Customer Service Manager.
- Maintain regular and reliable attendance and perform other duties deemed necessary by management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
