Sales Customer Support Specialist

KSI Trading Corp • Pompano Beach, FL

1d • $0 - $19

About The Position

As a Sales Customer Support Specialist, you will handle inbound and outbound calls and emails, manage customer orders, verify information, and provide customer service to clients in the automotive collision repair industry. You will provide information about products, pricing, and availability; research answers using available resources; maintain customer and account records; and develop knowledge of Salesforce and the company’s e-commerce platform. You will also troubleshoot or escalate customer questions, follow up to ensure customer needs are met, maintain knowledge of products and services, and work with the sales team to identify upselling opportunities.

The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role may require flexible hours, including weekends and holidays, as needed. The physical demands include frequent sitting and occasional standing and walking, with close vision required. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

• Excellent communication skills and ability to provide exceptional customer service.
• Strong computer skills, a minimum typing rate of 40 words per minute, and proficiency in Microsoft Office Suite.
• Fluency in English.
• Strong attention to detail and ability to multitask.
• Ability to work in a high-volume, fast-paced environment and meet deadlines.
• Ability to work independently or with others to manage multiple tasks with minimal supervision.
• Ability to work flexible hours, including weekends and holidays as needed.

Nice To Haves

• Prior customer service or call center experience is preferred.
• Familiarity with the automotive parts and repair industry is a plus but is not required.
• Spanish bilingual ability is a significant plus.

Responsibilities

• Handle inbound and outbound calls and emails professionally.
• Provide accurate information about products, pricing, and availability, researching as needed.
• Process and manage customer orders and ensure timely delivery.
• Maintain customer records and update account information.
• Develop knowledge of Salesforce and the e-commerce platform.
• Analyze customer questions, troubleshoot or escalate issues, and provide clear, efficient, and professional answers.
• Provide exceptional customer service and support customer satisfaction.
• Follow up with customers to ensure their needs are met and exceeded.
• Maintain a thorough understanding of products and services offered.
• Work with the sales team to identify opportunities to upsell products and services.

Benefits

• Competitive benefits package
• Paid time off (PTO)
• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Employer-paid life insurance up to $50,000
• Supplemental insurance options
• $500 employer HSA contribution for employees enrolled in an HSA-eligible plan
• $500 employee referral bonus
• Employee discounts through healthcare and payroll partners

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed