Customer Support Specialist

Paper Transport • Town of Ledgeview, WI

2d • Onsite

About The Position

We’re looking for a motivated, detail-oriented individual to join our Customer Service team! In this role, you’ll work directly with customers and teammates to help keep shipments moving smoothly and make sure customer needs are met. You’ll help coordinate deliveries, communicate updates, solve problems, and keep things organized in a fast-paced environment. No two days are exactly alike, making this a great opportunity for someone who enjoys staying busy, working with others, and finding solutions.

Requirements

• Strong attention to detail and organizational skills.
• Good written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Comfortable using computers and learning new software and systems.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Ability to work independently while contributing to a team.
• Reliable, motivated, and committed to providing excellent customer service.

Nice To Haves

• 1+ year in Customer Service

Responsibilities

• Enter and set up customer orders for shipment.
• Update shipment information in our systems.
• Schedule delivery appointments and make changes as needed.
• Keep customer websites updated with accurate shipment information.
• Contact customers and partners to collect necessary paperwork.
• Track shipments to make sure pickups and deliveries happen on time.
• Share shipment updates and potential delays with the appropriate team members.
• Assist with special projects as assigned by your manager.
• Work with the team to provide excellent customer service and keep shipments moving efficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED