Sales Customer Support Specialist

KSI Trading Corp • Pompano Beach, FL

23h

About The Position

As a Sales Customer Support Specialist, you will handle inbound and outbound calls and emails, manage customer orders, verify information, and provide customer service to clients in the automotive collision repair industry. You will provide information about products, pricing, and availability; research customer inquiries; process orders and support timely delivery; and maintain customer records. The role involves learning Salesforce and the company’s e-commerce platform, troubleshooting or escalating customer questions, following up to ensure customer needs are met, maintaining knowledge of products and services, and working with the sales team to identify opportunities to upsell.

The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The description also says the employee must be able to work flexible hours, including weekends and holidays as needed.

The position frequently requires sitting and occasionally requires standing and walking. Close vision is required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

• Prior experience in customer service or a call center environment is preferred.
• Strong computer skills and proficiency in Microsoft Office Suite.
• Typing speed of at least 40 words per minute.
• Fluency in English.
• Excellent communication skills and ability to provide exceptional customer service.
• Strong attention to detail and ability to multitask.
• Ability to work in a high-volume, fast-paced environment and meet deadlines.
• Ability to work independently or with others to manage multiple tasks with minimal supervision.
• Ability to work flexible hours, including weekends and holidays as needed.

Nice To Haves

• Familiarity with the automotive parts and repair industry.
• Bilingual Spanish language skills.

Responsibilities

• Handle inbound and outbound calls and emails professionally.
• Provide customers with accurate product, pricing, and availability information.
• Research information needed to address customer inquiries.
• Process and manage customer orders and help ensure timely delivery.
• Maintain customer records and update account information.
• Develop knowledge of Salesforce and the company’s e-commerce platform.
• Analyze customer questions, troubleshoot or escalate issues, and provide clear, efficient, professional answers.
• Provide exceptional customer service and follow up to ensure customer needs are met.
• Maintain a thorough understanding of the products and services offered.
• Work with the sales team to identify opportunities to upsell products and services.

Benefits

• Paid time off (PTO).
• Paid holidays.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Employer-paid life insurance up to $50,000.
• Supplemental insurance options.
• $500 employer HSA contribution for employees enrolled in an HSA-eligible plan.
• $500 employee referral bonus.
• Employee discounts through healthcare and payroll partners.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed