Sales and Customer Solutions Representative

Charter Communications • Austin, TX

3d • Onsite

About The Position

Join Spectrum as a Sales and Customer Solutions Representative. The role focuses on retaining valued customers, upselling Spectrum services, enhancing customer satisfaction, and contributing to revenue growth and customer loyalty. Representatives handle customer questions and complaints by phone, use sales and retention techniques, and process orders in the billing system. The position is based in an office environment. Pay starts at $18 per hour, with incentives that can bring top performers to an annual salary of over $70,000. Employees can also receive free and discounted Spectrum internet, TV, and mobile services.

Requirements

• High school diploma or equivalent.
• Ability to read, write, speak, and understand English.
• Working knowledge of cable communications products and services, including video (TV), data (internet), and voice (telephone).
• Ability to work variable hours, which may include weekends, holidays, and split days off.
• Ability to communicate clearly, directly, and professionally with employees, customers, and suppliers in person, by phone, and in writing.
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of customer solutions goals.
• Effective computer and consumer electronics skills.
• Ability to use a personal computer and relevant software applications, including the billing system.
• Proven verbal and written communication skills.
• Ability to handle irate customers and resolve issues.
• Ability to prioritize and organize effectively.

Nice To Haves

• Two or more years of call center experience in customer service or phone sales, or equivalent experience.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions, and service complaints.
• Use telephone-based techniques to retain customers and upsell Spectrum video, data, and phone products.
• Maintain professionalism and courtesy in every customer interaction.
• Meet and exceed activity goals by following call-handling metrics, including productive time and handle time.
• Process orders in the billing system for retained accounts and new sales.
• Explain Spectrum products and services and compare them effectively with competitors’ offerings.
• Support efforts to improve the customer experience through every transaction.

Benefits

• Free and discounted Spectrum internet, TV, and mobile services.
• Competitive pay starting at $18 per hour.
• Incentives that can bring top performers to an annual salary of over $70,000.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED