Sales and Customer Service Associate - Sales Champion
About The Position
The Experience Guide is responsible for creating a positive guest experience, selling memberships and enhancements, maintaining the reception area, and supporting the boutique’s seamless daily operations. The role includes greeting and assisting guests with services and products, booking appointments, promoting memberships, customizing guests’ massage experiences, and processing payments. The Experience Guide is expected to embody The NOW’s brand truths: Live in the Now, Kindness Is Magic, Care for Those Who Care for Others, and Authenticity Always. The position is based in a beautiful, aesthetically inspiring massage boutique with a positive, supportive, team-focused culture. The role involves guest service and sales, including sharing information about services, memberships, retail products, enhancements, and gift cards. The posting describes hourly compensation and uncapped sales commission; it gives multiple, differing pay ranges and commission figures.
Requirements
- Sales and service-related experience is required.
- Ability to work efficiently and with attention to detail in a fast-paced environment.
- Enthusiasm and excellent guest-service skills.
- Strong communication skills, including active listening and empathy.
- Ability to serve as a subject matter expert on The NOW’s services and offerings.
- Enjoyment of working with people and a friendly, outgoing personality.
- Problem-solving and troubleshooting skills.
- Ability to work as a team player.
Responsibilities
- Provide top-level service to guests and team members.
- Warmly greet and check in guests.
- Drive sales of memberships, enhancements, and gift cards.
- Educate guests about services, memberships, and retail offerings.
- Book, edit, and cancel massage appointments accurately and effectively.
- Open and close the boutique according to standard operating procedures.
- Resolve guest issues.
- Maintain guest areas to established standards, including the reception area.
- Maintain a positive attitude and contribute to a healthy and happy workplace.
- Collaborate with the leadership team to support best practices and innovation.
- Customize guests’ massage experiences and handle payments for services.
Benefits
- Paid training
- Product and membership sales commission in addition to hourly pay; commission is described as uncapped
- Paid time off
- Free massages
- Friends and family discounts
- Employee discounts
- Health insurance for full-time employees
- Aesthetically inspiring work environment
- Positive and supportive team and company
- Diversity-celebrating environment
- Snacks, coffee, and tea in the break room
- Free uniforms
- Training and development
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
