Sales and Customer Service Associate - Sales Champion
About The Position
The Sales and Customer Service Associate, referred to internally as an Experience Guide, is responsible for creating a welcoming guest experience and supporting seamless daily operations at The NOW Massage Cherry Creek. The role includes greeting and assisting guests, booking and managing appointments, customizing massage experiences, checking guests out, maintaining the reception and guest areas, and promoting memberships, enhancements, gift cards, and retail products. The position combines hourly pay with sales commissions, which are uncapped. The employer describes the setting as a beautiful, zen, aesthetically inspiring massage boutique and emphasizes a positive, supportive, respectful, and team-focused culture.
Requirements
- Sales and service-related experience.
- Ability to work efficiently and with attention to detail in a fast-paced environment.
- Enthusiasm and excellent guest service skills.
- Strong communication skills, including active listening and empathy.
- Enjoyment of working with people and a friendly, outgoing personality.
- Problem-solving and troubleshooting skills.
- Ability to work as part of a team.
Nice To Haves
- Experience in retail, membership sales, hospitality, or another customer-facing role involving sales goals.
Responsibilities
- Provide high-level service to guests and team members.
- Warmly greet and check in guests.
- Drive membership, enhancement, and gift card sales.
- Educate guests about services, memberships, and retail offerings.
- Book, edit, and cancel massage appointments accurately and effectively.
- Open and close the boutique according to standard operating procedures.
- Resolve guest issues.
- Maintain guest areas to established standards.
- Maintain a positive attitude and contribute to a healthy, happy workplace.
- Collaborate with the leadership team on best practices and innovation.
- Assist guests with services and products, customize their massage experience, and handle payments for services.
Benefits
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Training and development
- Paid training
- Product and membership sales commission in addition to hourly pay
- Uncapped commission
- Paid Time Off
- Free massages
- Friends and Family discounts
- Employee discounts
- Health insurance for full-time employees
- A positive and supportive team and company
- An environment where diversity is celebrated
- Snacks, coffee, and tea in the break room
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
