Sales and Customer Service Associate - Sales Champion

The NOW Cherry Creek•Denver, CO

About The Position

The Sales and Customer Service Associate, called an Experience Guide internally, is responsible for creating a welcoming guest experience and supporting seamless daily operations at The NOW Massage Cherry Creek. The role includes greeting and assisting guests, booking appointments, customizing massage experiences, promoting and selling memberships, enhancements, gift cards, and retail products, and processing payments. The associate also maintains the reception and guest areas, opens and closes the boutique according to standard procedures, resolves guest issues, and contributes to a positive, supportive team environment. This is a full-time position in a boutique setting, with an hourly wage of $19.29–$22.00 and uncapped sales commissions. The posting reports average commissions of $319 per month ($3,813 per year).

Requirements

Sales and service-related experience is required.
Ability to work efficiently and be detail-oriented in a fast-paced environment.
Enthusiasm and excellent guest service skills.
Strong communication skills, including active listening and empathy.
Enjoyment of working with people and a friendly, outgoing personality.
Problem-solving and troubleshooting skills.
Ability to work as a team player.
Ability to represent the business as a knowledgeable resource on The NOW's services and offerings.

Responsibilities

Provide top-level service to guests and team members.
Warmly greet and check in guests.
Drive membership, enhancement, and gift card sales.
Educate guests about services, memberships, and retail offerings.
Book, edit, and cancel massage appointments accurately and effectively.
Open and close the boutique according to standard operating procedures.
Resolve guest issues.
Maintain guest areas to the required standard.
Maintain a positive attitude and contribute to a healthy and happy workplace.
Collaborate with the leadership team to support best practices and innovation.
Assist guests with services and products, customize their massage experience, and handle payments for services.

Benefits

Competitive hourly pay of $19.29–$22.00.
Uncapped commission on product and membership sales; average commission is reported as $319 per month ($3,813 per year).
Paid training.
Paid time off.
Free massages.
Friends and family discounts.
Employee discounts.
Health insurance for full-time employees.
Flexible schedule.
Opportunity for advancement.
Aesthetically inspiring work environment.
Positive and supportive team and company.
Snacks, coffee, and tea in the break room.