Sales and Catering Manager
About The Position
Westchester Country Club is seeking a full-time Sales & Catering Manager to join their Sales & Catering team. This role is responsible for generating, booking, and executing catering business while maximizing banquet space and revenue to meet or exceed sales goals. The position involves actively soliciting new business, responding to inquiries, conducting site tours, developing proposals and menus, negotiating contracts, and booking new and repeat business. Building strong relationships with members, clients, guests, vendors, and community partners is crucial for driving continued business and maximizing event opportunities. The Sales & Catering Manager ensures a seamless and exceptional client experience from initial inquiry through final invoicing, coordinating event details, preparing accurate banquet event orders, confirming menus, timelines, room setups, guest counts, special requests, and billing information, while maintaining fiscal responsibility and profitability. The role also involves day-of event execution, serving as the primary on-site liaison between the client, banquet team, culinary team, management, and other operational departments. They oversee event execution, communicate last-minute changes, troubleshoot issues, and ensure alignment on timing, menu execution, service expectations, dietary requirements, special requests, and client preferences. Collaboration with the Chef and banquet team is key to ensuring food and beverage service meets agreed-upon standards. Catering in a Private Club is a business within a business, requiring the Sales & Catering Manager to be energetic, detail-oriented, highly organized, and possess excellent interpersonal and communication skills. The ability to balance sales responsibilities with operational execution while maintaining positive relationships is essential. A genuine passion for hospitality, food and beverage, sales, and flawless event execution is a must.
Requirements
- High School Diploma or equivalent.
- Minimum of three years of catering & sales managers experience preferred.
- Luxury and high-end venue experience preferred.
- Country Club experience preferred not required.
- Strong computer skills with aptitude in Word & basic Excel.
- Delphi & Prismm floor plans experience preferred.
- Excellent written and verbal communication skills in English. Ability to speak, read, and write fluently.
- Must possess strong communication and listening skills.
- Ability to effectively present information in one-on-one and group situations.
- Knowledge of the practices and procedures of the catering, food & beverage, and hospitality industry.
- Ability to negotiate, influence and sell.
- Maintain the highest standards of professional conduct.
- Clear and effective written and verbal communication skills with the ability to deliver an appropriate level of detail based on audience in a timely manner and deliver accurate BEOs.
- Ability to sell, plan and ensure the highest level of event execution.
- Strong prioritization and time management skills.
- Ability to work in a fast-paced environment and work under pressure.
- Ability to handle sensitive/confidential matters.
- Most tasks are performed independently or in a team environment with minimal direct supervision.
- Ability to execute objectives within timelines allocated.
- Driven individual, self-starter but also a team player.
- Flexibility to work nights and weekends, including some holidays, for events.
Nice To Haves
- Country Club experience
Responsibilities
- Answer phone and email inquiries.
- Handle event inquiries – social, golf outings, corporate, and non-profit galas.
- Pro-active sales solicitation through identifying new business to contribute to achieving catering sales budget.
- Contribute to meeting goals of annual budget.
- Create and maintain relationships with clients to set and exceed client expectations and deliver on those expectations.
- Sell high-end events.
- Build strong relationships with members and clients by creating an exceptional event experience through creative and timely communication.
- Follow SOP formats for all administration catering documents.
- Plan the event in its entirety and assist with the day of event execution.
- Assist in the planning of club member special events to include reservations and day of check-in.
- Administrate contracts, banquet event orders for all catering/special events.
- Create floor plans through Prismm.
- Attend weekly banquet event order meeting and speak to all your up-coming events.
- Track and receive all deposits.
- Ensure that price guidelines are adhered to.
- Create menus and assist with menu development with the culinary team.
- Keeping up with industry trends.
- Attend industry events – at times throughout the year.
- Assist with the preparation weekly/monthly/annual revenue forecast.
- Perform other job-related duties as assigned, with attention to detail and accuracy.
Benefits
- Several Cigna medical plan options, plus prescription coverage
- Dental insurance
- Vision insurance
- 100% company paid life insurance
- Long-term disability coverage
- Employee assistance program
- Voluntary benefits including accident, critical illness, and supplemental life insurance
- Pet insurance available
- 401(k) plan for retirement savings
- Education sessions to help foster financial literacy
- Paid time off including vacation and personal days
- 11 holidays
- Free lunch and dinner meals
- Free parking
- Numerous recognition events and activities throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
