Sales Agent
About The Position
Ignition CX is hiring full-time, remote inbound sales representatives as W-2 employees to support telecommunications and home service brands. Representatives assist customers who contact the company directly, identify their needs, recommend suitable products and services, and close sales using a consultative, customer-focused approach. No cold calling is required. The position includes a paid four-week remote onboarding and sales certification programme, followed by ongoing coaching and development with a Team Leader. The role follows a full-time 40-hour schedule in a performance-focused remote environment. After training, the schedule consists of four weekdays and one weekend day, with all shifts ending by 8:00 PM EST. Pay is $12.50 per hour during training and $10.00 per hour after training, plus uncapped commission. The employer also offers benefits, incentives, paid time off, and internal advancement opportunities. This is a Bring Your Own Equipment position; company equipment is not provided.
Requirements
- Strong communication and interpersonal skills.
- Ability to multitask using multiple computer applications.
- Basic to intermediate computer skills.
- Ability to complete required pre-employment screenings, including background and drug screening where applicable.
- For this Bring Your Own Equipment position: a Windows 11 computer with at least 8GB RAM, reliable high-speed internet, a USB headset, and a quiet, professional workspace free from distractions.
Nice To Haves
- Previous sales experience is preferred but not required.
- Candidates without direct sales experience should demonstrate customer service, persuasion, communication, and goal-oriented experience.
- Enjoy helping customers and solving problems.
- Be coachable and eager to learn.
- Thrive in goal-oriented environments.
- Demonstrate resilience and professionalism.
Responsibilities
- Handle inbound customer enquiries about TV, internet, phone, and related services.
- Identify customer needs and recommend suitable products and solutions.
- Close sales using a consultative and customer-focused approach.
- Complete a paid four-week remote onboarding and sales certification programme.
- Participate in ongoing coaching and development with a Team Leader.
- Work a full-time 40-hour schedule in a performance-focused remote environment.
Benefits
- Uncapped commission opportunities.
- Medical, dental, and vision coverage.
- 401(k) with company match.
- Company-paid life and disability insurance.
- Employee Assistance Programme (EAP).
- Earned Wage Access.
- Paid time off.
- Weekly and monthly performance incentives.
- Sales contests and rewards.
- Ongoing coaching and development opportunities.
- Internal advancement opportunities.
- Paid training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
