H&M Seasonal Sales Advisor- Palladio at Broadstone

H&M • Folsom, CA

1d • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You actively sell products and use fashion and product knowledge to help customers find the information and support they need. You also contribute to garment care and replenishment, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas while working with the store team to deliver a strong customer experience.

The role also involves keeping current with fashion trends and products, sharing knowledge with customers and colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations include completing the garment cycle, supporting fitting-room and checkout operations, maintaining stock and displays, using in-store OMNI services and technology, assisting with store opening and closing, and following health and safety guidelines.

This is an hourly, non-exempt role. The posted pay rate is $17.50 per hour. The posting identifies the position as seasonal in its title.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products, and motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
• Engage with customers, discuss fashion trends, stories, and products, and promote and sell H&M products.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent H&M positively during customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant knowledge with customers.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, legal requirements, and applicable health and safety guidelines.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount at H&M, & Other Stories, COS, Weekday, Monki, H&M HOME, ARKET, and Afound
• H&M Incentive Program (HIP)
• Access to Colleague Resource Groups and networking opportunities
• Development opportunities

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed