H&M Seasonal Sales Advisor- Palladio at Broadstone

H&M Group • Folsom, CA

1d

About The Position

The Seasonal Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the omnichannel experience. The role uses fashion and product knowledge to help customers find relevant information, discover trends and products, and make purchases. Advisors also support garment care, replenishment, presentation, and the upkeep of clean and tidy sales and back-of-house areas, working with the store team to deliver a strong customer experience.

The position includes promoting the Hello Member loyalty app and in-store sustainability initiatives, supporting sales and operational actions, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations include handling the garment cycle, fitting rooms and checkout, stock replenishment, merchandise displays, in-store omnichannel services and technology, and store opening and closing. The role is hourly and non-exempt, with compensation listed at $17.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omnichannel experiences, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and merchandise displays in line with visual and commercial guidelines, and maintain stock levels through replenishment routines.
• Maintain and follow best practices for in-store omnichannel services and technology, such as the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking.
• Health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day.
• Development opportunities around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed