H&M Sales Advisor - St. Louis Galleria

H&M Group•St. Louis, MO

16h

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to give customers relevant information, support their choices, and actively sell H&M products. You also help with garment replenishment and care, product presentation, and maintaining clean and tidy sales-floor and back-of-house areas while working with the store team to deliver an excellent customer experience. The role combines customer sales and service with fashion awareness, teamwork, and retail operations. You keep current with fashion trends and products, share knowledge with customers and colleagues, follow store procedures and legal requirements, and take part in relevant onboarding and training. Operational duties include completing the garment cycle, operating fitting rooms and checkout areas, replenishing stock, maintaining merchandise displays, supporting in-store OMNI services and technology, and assisting with store opening and closing. This is an hourly, non-exempt position. The posted pay rate is $15.50 per hour.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.
Passion for fashion and H&M's in-store products.
Motivation to provide customers with a great experience.
Communication, creativity, curiosity, motivation, flexibility, decisiveness, and an action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions.
Support commercial and operational actions with the store management team to reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Use product and fashion knowledge to share relevant information with customers.
Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and courses.
Follow store procedures, routines, health and safety guidelines, and legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting-room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.