H&M Sales Advisor - Westfield Culver City

H&M Group • Culver City, CA

3d • Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering support and guidance. You use your fashion and product knowledge to help customers find relevant information and have a great experience. You also help with garment replenishment and care, store presentation, and maintaining clean and tidy sales-floor and back-of-house areas while working with the store team.

The role includes customer sales and service, keeping up with fashion trends and sharing product knowledge, supporting colleagues and participating in relevant training, and carrying out retail operations and visual merchandising tasks. You follow store procedures and legal and health-and-safety requirements, support opening and closing, and help maintain stock levels and in-store services and technology.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communication, creativity, curiosity, motivation, flexibility, decisiveness, and an action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, and provide direct customer service.
• Engage with customers, explain fashion trends, stories, and products, and promote and sell products.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively in customer interactions.
• Support commercial and operational actions with the store management team to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
• Follow store procedures, routines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays and clear trends and stories according to visual and commercial guidelines.
• Maintain good sales-floor stock levels through replenishment routines.
• Maintain best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health-and-safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Development opportunities around the globe.
• Access to Colleague Resource Groups for community and networking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed