H&M Sales Advisor - Westfield Culver City

H&M • Culver City, CA

3d • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to share relevant information, help customers explore trends and products, and actively promote and sell merchandise. You also support the store’s sales goals, customer loyalty initiatives, and sustainability initiatives.

The role includes completing the garment cycle, maintaining garment care and stock levels, operating fitting room and checkout areas, and supporting merchandise presentation in line with visual and commercial guidelines. Sales Advisors help keep the sales floor, stockrooms, and back of house clean and tidy; maintain in-store OMNI services and technology; and support store opening and closing. You work collaboratively with colleagues, follow store procedures and legal and health and safety requirements, and participate in relevant onboarding and training.

This is an hourly, non-exempt position at the Westfield Culver City location. The posted pay rate is $17.50 per hour. H&M describes its benefits as including health insurance, wellness and family support programs, a company-match retirement plan, paid leave and paid time off, a community day, and employee discounts across H&M Group brands. Employees are also included in the H&M Incentive Program (HIP).

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products, and motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service and support.
• Engage with customers, explain fashion trends, stories, and products, and use product knowledge to provide relevant information.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial and operational actions to reach sales targets with the store management team.
• Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers and colleagues.
• Follow store procedures, routines, and legal requirements; exchange feedback with colleagues; and participate in relevant onboarding, training, and development opportunities.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, stockrooms, and back of house.
• Support garment presentation and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Maintain in-store OMNI services and technology, including tools such as the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Comprehensive benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Staff discount card usable in stores and online across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• Inclusion in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
• Development opportunities around the globe and access to a large global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed