Sales Advisor

MFA Oil Company • Jefferson City, MO

8d

About The Position

Big O Sales Advisors perform customer service and sales duties accurately and promptly in accordance with company programs, policies, and procedures. They educate customers and follow through on maintenance and repair needs while supporting store operations, merchandising, inventory, and facility upkeep. The role also includes safely moving customer vehicles and assisting with training and required employee education.

MFA Petroleum Company is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas. MFA Oil supplies fuels, lubricants, and propane across multiple states and also operates BluSphere Energy and APM.

MFA Petroleum is an Equal Opportunity/Drug-Free Employer. The company describes a culture centered on putting customers first, tenacity, and leading by example. It offers internal advancement and professional development opportunities, including on-the-job training, and educational expense assistance for eligible employees pursuing education aligned with their employment.

Requirements

• Must be at least 18 years old.
• Ability to learn new concepts and use technical materials.
• Ability to consistently operate a computer and other office productivity machinery.
• Strong verbal communication skills and sales abilities.
• Ability to perform basic mathematical calculations, including making change.
• Ability to safely operate vehicles with automatic and manual transmissions.
• Availability to work holidays, weekends, and after regular business hours as needed.
• Ability and willingness to work with hazardous materials and comply with Personal Protection Equipment (PPE) regulations.
• Ability to consistently work in outdoor weather conditions.
• Vision, hearing, speech, and ability to detect odors.
• Ability to remain stationary, standing and/or driving, for up to nine hours per shift.
• Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
• Valid driver’s license.
• Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
• Ability to meet company requirements, including successful pre-employment screenings.
• Legal authorization to work in the United States.

Nice To Haves

• High school diploma or GED equivalent.
• One year or more of experience in an automotive shop environment.
• Ability to work independently and in a team environment.
• Ability to work at a fast pace.
• Ability to prioritize and plan work activities efficiently.
• Ability to manage multiple tasks and projects.
• Ability to perform detail work accurately.

Responsibilities

• Monitor the customer service area and welcome waiting customers, providing fast and friendly service.
• Handle complaints courteously and efficiently in accordance with company policy.
• Inspect vehicles and review owners’ manual maintenance requirements to prioritize and promote needed products and services.
• Promote sales by explaining product and service benefits, implementing promotions, and using suggestive selling techniques.
• Prepare sales documentation, including warranties and service agreements, and record and register tire sales.
• Complete sales transactions accurately and efficiently and notify a supervisor of sales, cash, or operating discrepancies.
• Manage ticket average and profitability and assist the store manager in meeting company expectations.
• Support store operations through opening and closing tasks, inventory, sales reporting, processing adjustments, merchandising, and related duties as required.
• Clean, maintain, and store tools and equipment properly to protect company assets.
• Check in vendors, receive merchandise, and stock shelves.
• Clean facilities and maintain the store’s interior and exterior appearance to Big O Tires standards.
• Safely operate customer vehicles with automatic and manual transmissions, moving them to and from service areas as needed.
• Assist with training new employees as needed.
• Complete daily Today’s Class Technician training and other required training on time.
• Adhere to company and position-specific policies and procedures and perform other duties as assigned.

Benefits

• Competitive wages.
• Paid time off.
• Paid company holidays.
• Profit sharing and/or performance incentives for eligible employees.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Employee assistance program.
• Company-paid life insurance.
• Short- and long-term disability coverage.
• 401(k) plan with company match and pre-tax and Roth options.
• Internal advancement and professional development opportunities, including on-the-job training.
• Educational expense assistance for employees pursuing education aligned with their employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed