H&M Sales Advisor - Westmoreland Mall

H&M Group•Greensburg, PA

8h•Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers, promote and sell products, and support customer loyalty and in-store sustainability initiatives. The Sales Advisor also completes garment care and replenishment, maintains product presentation and store cleanliness, and works with the store team to deliver a strong customer experience and support sales targets. The position involves staying current on fashion trends, sharing knowledge with customers and colleagues, following store procedures and legal requirements, participating in relevant onboarding and training, and supporting visual and commercial execution. Duties also include operating fitting rooms and checkout areas, maintaining stock levels, using in-store services and tools, supporting store opening and closing, and following health and safety guidelines.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
Engage with customers, discuss fashion trends, stories and products, and promote and sell products effectively.
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
Keep current on fashion trends, styles, brands, products, competitors and relevant influencers, and share relevant product and fashion information with customers.
Share service, fashion and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training and courses.
Follow store procedures, routines and legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor and back-of-house areas, including stockrooms.
Support garment presentation and merchandise displays in line with visual and commercial guidelines.
Maintain sales-floor stock levels through replenishment routines.
Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect and Smart Store.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.