H&M Sales Advisor - Flat Iron Crossing

H&M • Broomfield, CO

2d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information, promote and sell products, and support a positive customer experience. You also contribute to sales goals, garment care and replenishment, merchandise presentation, and maintaining clean and tidy sales and back-of-house areas while collaborating with the store team.

The role involves keeping current with fashion trends and products, sharing knowledge with customers and colleagues, following store procedures and legal requirements, participating in relevant onboarding and training, and supporting store operations. Duties also include operating fitting room and checkout areas, maintaining stock and displays, using in-store OMNI services and technology, supporting store opening and closing, and following health and safety guidelines.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, products, brands, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, legal requirements, and applicable health and safety guidelines.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help maintain clean and tidy sales floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount at H&M, & Other Stories, and COS; the staff discount card also applies to other H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Development opportunities around the globe.
• Access to Colleague Resource Groups for community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed