H&M Sales Advisor - Flat Iron Crossing

H&M Group • Broomfield, CO

4d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to help customers find relevant information, promote and sell products, and support a positive customer experience. You also help maintain garment care, merchandise presentation, stock levels, and a clean and orderly sales floor and back of house, working with the store team to support sales targets and store operations.

The role includes staying informed about fashion and trends, sharing knowledge with customers and colleagues, following store procedures and legal and health-and-safety requirements, and participating in relevant onboarding and training. Sales Advisors also support fitting rooms, checkout, in-store services and technology, and store opening and closing.

This is an hourly, non-exempt position. The stated pay rate is $15.75 per hour. The posting notes that the listed responsibilities are not all-inclusive and that additional duties may be assigned.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience providing customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products presented in store.
• Motivation to provide customers with a great experience.
• Strong communication, creativity, curiosity, motivation, flexibility, decisiveness, and action orientation.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage with customers and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, and applicable legal and health-and-safety requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, stockroom, and back of house.
• Support garment presentation and merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount at H&M, & Other Stories, and COS; the staff discount card is usable across H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Access to Colleague Resource Groups for community and networking opportunities
• Global talent community and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed