H&M Sales Advisor- The Farmers Market

H&M • Los Angeles, CA

3d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available omni-channel experiences, helping them find products, and sharing relevant fashion and product information. You actively promote and sell products, the Hello Member loyalty app, and in-store sustainability initiatives, while supporting sales targets alongside store management.

You contribute to store operations by completing garment unpacking, refill, steaming, and care; supporting fitting-room and checkout operations; maintaining stock levels; and helping keep sales floors, stockrooms, and back-of-house areas clean and organized. You also maintain merchandise displays according to visual and commercial guidelines, support in-store omni services and technology, and assist with store opening and closing.

The role involves staying informed about fashion trends and products, sharing knowledge with colleagues, following store procedures and applicable health, safety, and legal requirements, and participating in relevant onboarding and training. H&M describes the role as hourly and non-exempt, with compensation of $18.50 per hour for Sales Associates. The posting notes that responsibilities may include additional duties assigned at the company's discretion.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omni-channel experiences, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent H&M positively in customer interactions and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues, exchange feedback, and support colleagues' learning and development.
• Follow store procedures, routines, and applicable legal and health-and-safety requirements; participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, refilling, steaming, and garment care.
• Operate fitting-room and checkout areas according to established practices and processes.
• Maintain clean and tidy sales-floor, stockroom, and back-of-house areas.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount across H&M Group brands, including H&M, COS, & Other Stories, and others listed in the posting
• H&M Incentive Program (HIP)
• Global development opportunities
• Colleague Resource Groups for community and networking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed