H&M Sales Advisor- Great Mall

H&M • Milpitas, CA

1d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them understand fashion trends and products, and actively promoting and selling merchandise. You use fashion and product knowledge to support customers and help create a positive shopping experience. The role also supports sales targets, customer loyalty and in-store sustainability initiatives, store presentation and operations, garment care and replenishment, and a clean, tidy sales floor and back of house. You work collaboratively with store colleagues, follow store procedures and legal and health and safety requirements, and participate in relevant onboarding and training.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service and product guidance.
• Engage customers in conversations and promote and sell products effectively.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Support commercial and operational actions to achieve sales targets with the store management team.
• Keep up to date with fashion trends, products, competitors, brands, styles, and relevant influencers; share relevant knowledge with customers and colleagues.
• Share service, fashion, and store operations knowledge with colleagues, give and receive feedback, and participate in relevant onboarding, training, and development courses.
• Follow store procedures, routines, legal requirements, and applicable health and safety guidelines.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Contribute to clean and tidy sales floors, back-of-house areas, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology tools, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount at H&M, & Other Stories, and COS; staff discount card applies to H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Development opportunities around the globe.
• Access to Colleague Resource Groups for community and networking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed